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Our Cancellation Policy
All cancellations and refund requests for Early Education Leadership Coaching Programs/Events or Coaching must be via email or text according to the policy detailed below.

Early Education Programs/Events

 

1) Transferring your Place – If you are unable to attend an event for any reason, you may request to have a colleague attend in your place. This is subject to the discretion of Sarah Moore, Early Education Leadership and must be requested at least 5 working days before the programme/event.

 

2) Deferring your Place – If you are unable to attend an event/program for any reason, you may request to attend the next running of the event/program in question. This is subject to availability and at the discretion of Sarah Moore, Early Education Leadership and must be requested at least 5 working days before the program/event is due to commence.

 

3) Refunds – Where the program or event delegate is unable to attend and is not in a position to transfer their place to another person or another event/program, then the following refund arrangements apply:

 

More than 30 Days before – Places cancelled more than 30 days before the event/program are eligible for a 100% refund in the form of a credit note.

 

Less than 30 Days – Places cancelled less than 30 days before the event/program are eligible for a 50% refund in the form of a credit note.

 

Less than 14 Days – Places cancelled less than 14 days before the event/program are no longer eligible for a refund.

 

If a program or event is subject to rescheduling or cancellation by Early Education Leadership, then Sarah Moore will inform you via email at the earliest available opportunity.

Arrangements will then be made to ensure alternative suitable date(s) can be found to deliver this event/program.

Should this not be possible or the event or program is unable to be delivered, you will be entitled to a 100% refund in the form of a credit note.

 

 

 

1:1 Leadership Coaching Sessions

 

If for any reason you cannot attend a scheduled 1:1 Leadership Coaching Session, you are fully responsible for informing Sarah Moore. 

 

Please let us know at least 24 hours in advance, otherwise, Sarah Moore reserves the right to charge a cancellation fee or to consider the session spent.

If the sessions are subject to rescheduling by Sarah Moore, the Leadership Coach, then she will inform you via email at the earliest available opportunity and seek to reschedule the session for a later date.

 

If you have any questions about our cancellation policy or if you have a refund request, please contact: sarah@earlyeducationleadership.com

 

Team Coaching/Mentoring Sessions

 

If for any reason your team cannot participate in a scheduled Team Coaching/Mentoring Session, the client is fully responsible for informing Sarah Moore, Early Education Leadership.

 

Please let us know at least 48 hours in advance, otherwise, Sarah Moore reserves the right to charge a cancellation fee or to consider the session spent.

If the sessions are subject to rescheduling by Sarah Moore, the Team/Mentoring Sessions, then she will inform you via email/ or text at the earliest available opportunity and seek to reschedule the session for a later date.

If you have any questions about our cancellation policy or if you have a refund request, please contact: sarah@earlyeducationleadership.com